Skyserv adopts Amadeus DCS for 37 Greek Airports

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Skyserv, Greece’s leading independent ground handler, has contracted technology developer Amadeus to implement the ground handling module of its Altéa Departure Control System (DCS) at 37 airports across the country.

With Altéa DCS, the unique business rules of each of the 150 airlines Skyserv handles are now readily available to handling agents through graphical prompts when serving passengers. For airlines, this translates as additional ancillary revenues as policies around excess baggage, upgrades and cancellations are made available to agents.

Following the implementation, Skyserv is now able to manage load control operations from a single location instead of 37 different airports as in the past. It means delivering both a reduction in cost and greater efficiency, ensuring more punctuality and the delivery of a better experience for travelers.

Anastatios Stavrakakis, information technology and telecommunication manager, Skyserv, said, “We have always placed reliability, efficiency and punctuality at the heart of our business. By leveraging the latest in technological innovation, we can ensure we continue to deliver the highest quality service for airlines, airports and passengers. Amadeus shares our vision and its systems are a long-term choice for improving the value we deliver to carriers.”

Yannick Beunardeau, vice president, airport IT, EMEA, Amadeus, said, “Skyserv’s legacy DCS was due to be decommissioned and that meant our teams had to work closely to ensure the successful migration. We’re pleased to partner with the leading ground handler in the region and we share Skyserv’s belief that technology can help all partners at the airport collaborate more closely for the ultimate benefit of the traveler.”

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Dan originally joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found on the golf course or apprehensively planning his next DIY project.

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