Virtual assistant in operation at Barcelona-El Prat Airport

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Digital signage specialist BrightSign has installed its HD1023 player and virtual assistant at Barcelona-El Prat Airport in Spain.

The technology uses an optical illusion to create a hologram of a real person which provides helpful information for passengers at the security gates.

The virtual assistant can be found at the security filters of terminals T1 and T2B, informing passengers of the necessary steps to access and pass through the security checkpoint ahead. Detailed information, given by the assistant, ensures passengers arrive at the checkpoint with all their belongings ready for inspection. Security messages are provided in five different languages including Catalán, Castilian Spanish, English, Russian and Chinese.

The new initiative is part airport operator Aena’s improvement plan to provide top-quality services to passengers, all year round, paying special attention to security, signage and comfort.

BrightSign’s HD1023 is an expanded input/output player ideal for mainstream Full HD and HTML5 applications. It offers H.265 decoding, hardware-accelerated HTML5 engine and 1080p60 video decode, along with BrightSign’s highly reliable media-handling platform. All Series 3 HD models support Gigabit Ethernet, as well as robust interactive controls and dynamic live content features.

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Dan originally joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found on the golf course or apprehensively planning his next DIY project.

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