Sydney Airport launches indoor Google Maps for terminals

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Sydney airport has introduced a new indoor Google Maps feature that allows visitors to navigate through its terminals using their phones.

The maps include all airport’s facilities such as gates, check-in counters, and retailers through Terminals 1 and 2, with Terminal 3 details to be added shortly.

The initiative delivers the most up-to-date information and is park of Sydney Airport’s technology strategy, which has seen the roll out of free wi-fi, self-service check-in, automated bag drops, SmartGates, and multilingual wayfinding e-directories.

Stuart Rattray, general manager at Sydney Airport, said, “We’re pleased to welcome indoor Google Maps across our terminals, and we’re confident this new interactive feature will assist passengers with a more seamless journey through the airport.

“The new maps give our visitors visibility of airport location information at the touch of a button, and we expect travelers will enjoy the benefits of accessing this information as they navigate through the terminal to reach their gate.

“Importantly, this initiative builds on our commitment to transform the airport experience through adding innovative digital technologies and our open data strategy to better serve the 42 million passengers who use Sydney Airport each year.”

The airport has also introduced a real-time queue measurement system to help passengers anticipate how long it will take them to pass through security and passport control.

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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