Pulkovo International ranked top in ACI passenger satisfaction survey

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Pulkovo International Airport in St Petersburg, Russia, has been voted as the best airport in Europe for passenger satisfaction according to the third quarter (Q3) Airport Service Quality (ASQ) Survey by ACI.

ACI’s ASQ Survey is based on regular surveys of passengers at more than 90 of Europe’s top airports, with participants asked to rate each airport on 34 service-related topics, as well as providing a score for their overall satisfaction with the airport.

As well as coming top in overall satisfaction, Pulkovo received the best scores for courtesy of security staff, availability of bank/ATM/exchanges, business/executive lounges, eating facilities, availability of washrooms, terminal cleanliness and ambience of the airport.

Sergey Emdin, CEO of Northern Capital Gateway, the main operator for Pulkovo Airport, said, “In the beginning of 2015, we finished the first phase of the Pulkovo airport development project, including reopening the refurbished Pulkovo-1 building. The passengers’ high assessment of the new infrastructure led Pulkovo to rise in the ACI ASQ rating from the mid-teens to 4th place for Q2 2015.

“Having put into operation all the new facilities, we are now focused on raising the quality of all the services provided. We host regular staff training, conduct internal professional contests and have improved technological processes and procedures. It is due to that work that in Q2, the most intense quarter of the year, Pulkovo Airport has reached the top position in ACI’s overall passenger satisfaction rating.”

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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