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Self-service check-in lands in Taiwan

A new range of common use self-service (CUSS) kiosks recently introduced at Taiwan's Taoyuan International Airport are helping to bring fast and efficient check-in to its 20 million passengers. And according to the airport, the kiosks have already proved popular, with more than 335,000 boarding passes issued in the first four months of use.

The 52 kiosks, provided by SITA, are located in Terminals 1 and 2, and allow passengers to check in for flights on ANA, Cathay Pacific, China Airlines, Delta, EVA Airways, Dragonair, KLM and TransAsia Airways from any kiosk, improving efficiency and reducing congestion in the busy terminals.

Jimmy Hu, airport service manager of Cathay Pacific and CUTE club chairman at Taoyuan International Airport, said, “SITA has provided excellent service over the years to the airlines operating at Taoyuan International Airport and now these new common-use kiosks extend that great service. The implementation has gone very smoothly and already our passengers are enjoying the flexibility these easy-to-use CUSS kiosks provide.”

The introduction of the kiosks is the first step in the end-to-end self-service vision for Taoyuan International Airport. The airport is said to be discussing possible future enhancements with SITA, including self-service bag drop and boarding.

Paul Dalton, SITA regional vice president, North Asia and Pacific, said, “Taoyuan International Airport is responding to passenger needs as more and more are demanding self-service. In fact, the latest SITA Passenger Self-Service Survey shows that 70% want self-service for more steps of the journey.

“In addition, SITA is helping the airlines operating at Taoyuan International Airport by providing a bundled solution for common-use services. This integrated approach ensures consistency across the various check-in channels available.”

These improvements at Taoyuan International Airport are in line with the IATA Fast Travel programme, which aims to provide self-service options in five areas of a passenger’s airport journey, representing annual savings of up to US$2.1 billion for the industry.

August 31, 2011


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