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Dulles International is first US airport to introduce real-time security wait times

Dulles International Airport has become the first airport in the USA to introduce a video analytics system that automatically calculates wait times at the Main Terminal’s east and west security mezzanine checkpoints.

The system, developed by Blue Eye Video Company, displays the real-time wait times in the terminal and on the Airports Authority’s website (www.mwaa.com/dulles) for desktop and mobile devices. Since both mezzanines are connected beyond security, passengers have the option to select the line with the shorter wait.

“Real-time data puts the power in our customers’ hands,” said Chris Browne, vice president and Dulles Airport manager. “Dulles passengers can use this new service to eliminate the guesswork in selecting which checkpoint to use.”

The system uses video recognition analytics to constantly measure the number of people in line and the number of people completing the security screening process. From this data and algorithms tailored for Dulles, wait times for the airport’s security mezzanine checkpoints are calculated in real time.

August 10, 2012





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