Passenger Terminal
The daily portal for the latest airport passenger terminal news and views
   Sort by: relevance most recent


OmniServ to provide reduced mobility services at Edinburgh Airport

Airport service provider OmniServ, a subsidiary of facilities management company ABM Industries, has been awarded a three-year contract to undertake the provision of services for persons with reduced mobility (PRMs) at Edinburgh Airport in Scotland. 

OmniServ has similar operations at London Heathrow and London Stansted airports, where it has developed a bespoke technology system to capture passenger information and specific assistance requirements. This enables the company, through intensive customer care training, to have its employees provide a personalized and efficient service to each passenger. 

The PRM services will complement the existing customer services provided by OmniServ at the airport including its Welcome Team Ambassadors. The new PRM contract commences on March 14, 2016, and has the option of being extended by another two years if required.

Antony Marke, managing director, OmniServ, said, “In awarding OmniServ this contract, Edinburgh Airport has demonstrated its confidence in our ability to effect a smooth and seamless transition, while providing an enhanced customer experience as part of the Edinburgh Airport customer charter, the airport where Scotland meets the world.”

Gordon Dewar, chief executive, Edinburgh Airport, said, “The wellbeing of all our passengers – including those with reduced mobility – is of prime importance to everyone at Edinburgh Airport and I am delighted to partner with OmniServ in providing this essential service.

“We want our passengers to know that they are in safe hands during every stage of their journey and I’m confident that OmniServ will help deliver just that.”

March 8, 2016


Your email address:

Monthly Poll >>

What is the biggest challenge facing the African aviation sector today?


Click here for listings and information on leading suppliers covering all aspects of the passenger terminal industry. Want to see your company included? Email Damien de Roche.

View all suppliers >>

Passenger Terminal World >>

Read latest issueNEW DIGITAL EDITION:
Passenger Terminal World January 2018 is now online.

Read now.

More Information>>

Railway Terminal World >>

Read latest issueNEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.

Read the free digital edition >>

TV >>

iGA releases video showcasing Istanbul New Airport

Watch Now >>

Annual Showcase 2018 >>

Read latest issueNEW DIGITAL EDITION:

Passenger Terminal World Showcase 2018 is now online.

Read now.

More Information >>