Passengers traveling to the US from Abu Dhabi International Airport in the UAE can now pre-clear US Customs and Immigration by using the new automated passport control (APC) kiosks from SITA. The self-service kiosks use advanced biometric technology to streamline border control procedures and process passengers securely in less than 60 seconds.
The new kiosks enable passengers to provide their travel documents, biometric data and customs declaration prior to speaking to a US Customs and Border Protection (CBP) officer. This increases efficiency by off-loading work from the immigration counters to the kiosks. SITA collaborated with the US CBP agency as well as Abu Dhabi Airports and Etihad, the national airline of the UAE, on this project.
Richard Hill, chief operations officer for Etihad Airways, said, “Since its opening in January last year, US preclearance has been extremely popular with passengers flying from Abu Dhabi to the US where they arrive as domestic passengers. The process has been greatly enhanced by the introduction of automated passport control kiosks which allow passengers to pass through border controls quickly and seamlessly, significantly improving their travel experience.”
Hani El-Assaad, president of SITA Middle East, India and Africa, said, “SITA is pioneering solutions in self-service border technology all around the world. Our APC kiosks use the latest biometrics to facilitate fast, accurate and secure passenger processing at the border. This ensures that airports, airlines and governments can provide a warm welcome, while still providing a high level of border security. For airports like Abu Dhabi which are experiencing strong passenger growth, these kinds of automated solutions are becoming increasingly important to help manage greater volumes of passengers securely and efficiently.”