Author Opinion Writers

Investing in the future

Dr Dan Wong, assistant professor for the Aviation Management Department at Prince Sultan University in Saudi Arabia, explains why there is a critical need for airports to invest in university aviation management degree programs

Link-thinking for the bricks-and-mortar airport store

Martijn Steur, owner of Kinetic Consultancy, explains how airport retailers should be linking their physical presence with their online stores to create a more holistic shopping experience for passengers

Drinking at the last chance saloon?

Tim Colehan, assistant director, member and external relations for IATA, reflects on the recent comments made by British Transport Minister Lord Ahmad following a spate of drunken incidents involving UK passengers

Lifting spirits sky high

Kinetic Consultancy owner Martijn Steur shares his thoughts on how employing a mood manager to lift the spirits of passengers should lead to an increase in spending in the terminal

Improving the security experience

Martin Bowman, strategy director of global aviation at Lockheed Martin Information Systems & Global Solutions, discusses strategies for optimizing passenger throughput and satisfaction

Getting to know passengers intimately

Mignon Buckingham, managing director of global loyalty agency ICLP, explains why turning disinterested passengers into devoted customers is vital when it comes to maximizing revenue, and how developing a deep understanding of a passenger’s needs and desires is the first step on this journey

The forgotten threat to the aviation industry

Luke Treglown, an analyst with risk consultancy JTiP, provides an insight into some of the dangers when recruiting for the aviation sector and explains how disgruntled employees can provide as much threat as a bad hire

Rethinking the security model

Following the tragic terrorist attack at Zaventem Airport in Brussels in March, Yves Duguay, president of security consultancy HCiWorld, outlines what more can be done to improve security within the airport’s operational environment