Browsing: Features

Exclusive interview: Jayson Goh, Changi Airport Group

Changi Airport has two major projects underway aimed at enhancing the passenger experience. Passenger Terminal World talks to Jayson Goh, senior vice president, airport operations management at Changi Airport Group, about the airport’s progress

Future perfect

Collaboration with architects and IT experts is the name of the game for airport operators looking to ensure their development plans can stand the test of time

Make a connection

Interaction via social media is a growing trend the world over. How can airports maximize the effectiveness of their social media channels to create a more personalized experience for their passengers?

Embracing change

Airports can generate millions of dollars in savings by shifting to a lifecycle cost approach to asset management

Getting to know you

Airports can enhance the customer experience by understanding their needs through location-based technology

Design for life

Robert Chicas, a director of Aviation + Transportation at HOK, explains how airport design has evolved over the past 20 years and offers some predictions for the future

Host with the most

Steve Johnson, CEO of HMSHost, speaks to Passenger Terminal World about his predictions for the future of the airport terminal and how the journey has progressed so far

Food for thought

As part of Passenger Terminal World’s 20th anniversary celebrations, Mark Angela, chief commercial officer at SSP shares his predictions for the future of airport food and beverage

Progress report

Passenger Terminal World speaks to H.E. Abdulaziz Al Noaimi, chairman of the New Doha International Airport (NDIA) Steering Committee and chairman of Qatar Civil Aviation Authority, about developments at Hamad International Airport

Show time

Passenger Terminal World speaks to three of the key speakers ahead of next week’s Passenger Terminal Expo and Conference in Barcelona, Spain

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