Restaurateur HMSHost International and food delivery company Deliveroo have launched a pilot project at Amsterdam Airport Schiphol in the Netherlands, where passengers flying from Pier E can order food and drinks via their mobile phones and have it delivered to the gate within 15 minutes. Guests staying at the Mercure Hotel in Departure Lounge 3 can also use the service. If the pilot project is successful, it will be extended to Pier D in March 2018.
Passengers can order meals via Deliveroo for a delivery charge of €2.50 (US$3). The meals are prepared at Kebaya and the Street Food Market restaurants, before being delivered to the designated gate or the hotel within the designated time slot.
Tanja Dik, director of consumer products and services at Amsterdam Airport Schiphol, said, “Schiphol is always looking for ways to best serve its passengers. This is an extra service that we would like to offer them. Passengers spend a relatively large amount of time at their gate. Although we of course have a diverse range of catering options in our piers, not everything is available. This initiative allows us to broaden the service we provide to our passengers.”
Mathieu de Lophem, general manager Deliveroo Benelux, said, “Deliveroo’s mission is to provide the best food delivery experience in the world, and there is no reason why that should be limited to the home or office. With delivery to the gate now available at Schiphol airport from a selection of HMSHost restaurants, passengers no longer need to miss breakfast, lunch or dinner even when they may only have minutes to spare before boarding.”
The service is available every day between 07:00am and 20:30pm until the end of March. Schiphol is the first airport in Europe to experiment with food deliveries to individual passengers via a third-party.