According to a recent audit by London-based Skytrax, Munich Airport has retained its top spot among European airports for passenger facilities. In May 2015, Munich Airport was awarded 5-Star status for the first time following an extensive review and successfully maintained its status in 2017. Now the auditors from London have again subjected the Bavarian aviation hub to a detailed evaluation, with the German airport retaining its rating.
Munich notes that over the course of the audit, all of its service facilities relevant to passengers were closely examined. Particular attention was paid to the new services that have been added in recent years, such as lounges in Terminal 1, a redesigned arrivals area in Terminal 2, an upgraded security checkpoint in Terminal 2, a new online booking platform for parking customers and its website, which was launched in 2017.
According to Skytrax, confirmation of the 5-star status was also influenced by the extensive measures implemented at the airport in compliance with hygiene and cleaning regulations. Edward Plaisted, CEO of Skytrax, highlighted that the airport has set new standards in the European airport landscape: “Munich Airport has not rested on its awards, but with many attractive innovations has ensured that passengers have an even more pleasant stay at Munich Airport. It is easy to see at this airport that the cooperation between all the partners on campus works perfectly well.”
“This is a great and motivating signal in a difficult time,” remarked Jost Lammers, CEO of Munich Airport. “I consider it particularly remarkable that we were able to maintain our high standards despite the many restrictions imposed by the pandemic. The fact that we will remain a 5-Star airport in the future strengthens our resolve to overcome the current crisis together as an airport community. Certainly there will be a time after the pandemic crisis and I am confident that our hub will then be able to build on the successes of previous years.”
Of the seven international airports that have been awarded the 5-Star Airport seal of approval, Munich is still the only European airport to receive this accolade.
