SITA to install self-service check-in kiosks at Beijing Capital International

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Air transport IT specialist SITA has been contracted to install 70 AirportConnect self-service check-in kiosks at Beijing Capital International Airport in China. The kiosks will be used for all Air China check-in services on domestic flights departing from Terminal 3.

SITA’s AirportConnect kiosks feature boarding-pass and bag-tag printers; passport and Chinese ID card readers; and large user-friendly screens. Uniquely, they support a wide range of travel documents including those of Hong Kong/Macau and Taiwan residents traveling to mainland China, as well as ex-pats who reside in China permanently.

Li Lei, terminal management department, Beijing Capital International Airport, said, “SITA’s technology plays an integral role in helping us realize our ambitions to implement a truly end-to-end self-service experience for our passengers. The new self-service kiosks with the Chinese card reader functionality is a big bonus for Air China’s passengers. Flexible technologies like this help us transform and improve the passenger experience across the airport.”

The self-service kiosks make use of the existing CUTE platform from SITA, meaning that the kiosks can also be used by other domestic airlines that use Air China ground-handling solutions.

May Zhou, vice president and general manager of SITA China, said, “We’ve had a strong relationship with both Beijing Capital International Airport and Air China for a long time now. It’s great to see SITA being recognized for its high quality daily operations and maintenance at the airport.

“These self-service kiosks will drive efficiencies at the airport and together they will process close to 20,000 passengers per day. Saving passengers’ time is a win-win for everyone.”

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Dan originally joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found on the golf course or apprehensively planning his next DIY project.

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