Global IT and business process services firm Wipro has signed a five-year strategic IT and business transformation contract with Aéroports de Montréal (ADM).
ADM runs Montréal-Trudeau International Airport, the third-largest airport in Canada, and International Aérocity of Mirabel, and Wipro’s integrated service delivery model, airport domain expertise and hyper-automation powered by the Wipro Holmes AI platform are expected to transform its airport operations.
In addition to improving operational standards, the new partnership will enhance user experience, drive the transformation of business processes and foster innovation at ADM by leveraging technologies such as AI, cloud, analytics, IoT, augmented reality (AR), virtual reality (VR) and drones. The contract will also deliver ready-to-deploy digital airport assets, enabled by an ASQ-driven framework, to help ADM realize its vision of making Montréal-Trudeau a world leader in terms of passenger experience and airport operations.
“Montréal-Trudeau is experiencing strong and sustained growth in passenger traffic. In that context, technology will be a key enabler in improving operational efficiency and passenger experience. The digital evolution that will take place in collaboration with Wipro will enable us to offer services that are even more effective in meeting the needs of travelers. This partnership will also enable ADM to benefit from the technological expertise Wipro has gained through its work with many other international airports,” said Ginette Maillé, vice president, finance and administration and chief financial officer, ADM.
Aymeric Dussart, director, technology and innovation, ADM, added, “This partnership will enable ADM to achieve its digital ambitions and pursue the technological developments required to meet the growing demand for travel and the new expectations of our passengers, who are now hyper-connected and looking for tailor-made experiences.”
Wipro offers end-to-end solutions including strategy, IT, operations and digital services that help airports increase their revenue, enhance passenger experience, improve operational efficiency and transform IT operations. The company has proven expertise in digital airport and smart airport frameworks, core airport services and airport solutions.