Air transport IT specialist SITA will deploy a further 15 Scan&Fly self-service bag-drop units in Terminal 2 (T2) at Kuala Lumpur International Airport (KLIA2), Malaysia. This follows the successful implementation of 15 Scan&Fly units earlier this year.
Baggage processing time has been cut in half for AirAsia passengers using SITA’s Scan&Fly bag-drop technology at KLIA2, taking between 30-40 seconds on average compared with 75 seconds previously.
Azli Mohamed, chief strategy officer, Malaysia Airports Holdings Berhad (MAHB), the airport operator, said, “More than 25 million passengers pass through KLIA2 annually and that number is set to grow rapidly. We want to give each and every one of those passengers the best possible experience. SITA’s Scan&Fly solution will enhance the experience we’re able to offer by further reducing queues at peak times, smoothing out the passenger journey, and ensuring more accurate baggage handling. The self-service bag drop enables airlines at KLIA2 to better manage their resources and reallocate agents to focus on delivering an improved customer experience.”
Sumesh Patel, SITA president, Asia-Pacific, said, “The extension of our partnership with MAHB will help them excel during this period of immense growth in travel in the region. The initial success of Scan&Fly at KLIA2 terminal is testament to how technology can improve the passenger experience and airport operations. More and more, passengers expect self-bag drop and other self-service options to be provided, they appreciate how it will speed up their journey and give them more control.”
SITA’s bag-drop technology has also led to more effective resource management at KLIA2, with an average of six agents needed for bag drop versus the 15 required to man traditional check-in desks.
KLIA2 was built to be Malaysia’s next generation hub, serving both local and international low-cost and full-service carriers. The terminal covers 257,000m² (2,766,000ft²), with 60 gates, eight remote stands, 80 aerobridges and 32,000m² (344,000ft²) of retail space.