Birmingham Airport launches flight update service via Facebook messenger

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Birmingham Airport has added its flight update service Flight Smart to Facebook messenger.

Due to the success of Flight Smart – the flight up-date service via Twitter that was launched in summer 2017 – Birmingham Airport has invested in extending this service to the Facebook platform.

Passengers can send their flight number to the Flight Smart messenger page and instantly receive live flight updates direct to their mobile devices. Facebook messenger also enables access to further content such as maps and directions, information about restaurants and bars on-site, and contact details.

Jo Lloyd, commercial director at Birmingham Airport, said, “In this digital age, we live by our mobile (cell phone), so to be able to see where to check in, what gate to use and which restaurant to choose from, all from your phone or tablet, takes the stress out of traveling.

“The Twitter Flight Smart has been heavily used by our passengers since its inauguration, but we were conscious that not everyone uses Twitter. With the addition of Facebook messenger Flight Smart, all passengers can have up-to-date information on their journey at their fingertips.”

To use the new Flight Smart for Facebook messenger, passengers can type @flybhx into the search tab on the Facebook app or Birmingham Airport Facebook page, and then clicking on the messenger icon on the page and entering their flight number to receive live flight updates.

This service helps passengers get constant flight updates right up until departure.

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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