Global airline network Star Alliance has rolled out a new check-in concept in the south wing at Tokyo Narita Airport’s Terminal 1, offering customers a choice of check-in options and increasing check-in capacity by 20%.
The 116 common-use check-in kiosks are now allocated by airline rather than class of travel, and new self-service machines have been introduced to allow passengers to print boarding passes and baggage tags.
The check-in kiosks can be used for any of the 17 Star Alliance member airlines, with three currently offering bag tag printing; the remaining 14 will offer this service by mid-July. Full service check-in desks for First, Business and Star Alliance Gold customers as well as for Economy Class passengers requiring additional support complete the offer.
“Our initiative in Narita is part of our global strategy of reducing operational complexities and striving for standardization with the aim of providing customers with a better travel experience,” said Mark Schwab, CEO Star Alliance. “Initial statistics show that more customers than expected are making use of the self-service offer.”
