North Star vision unveiled for YYC Calgary Airport

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Calgary Airport Authority, the operator of YYC Calgary International Airport, Canada, has unveiled its new North Star vision statement for the airport.

The authority’s new direction will focus on elevating guest experiences with the goal of driving economic growth and prosperity for Calgary and Alberta. A refreshed visual identity for YYC Calgary International Airport has also been unveiled. Improvements include a revised approach to retail and service offerings and several enhancements to the domestic terminal.

“We are thrilled about the promise of our North Star and the positive impact this will have on our guests for many years to come,” said Bob Sartor, president and CEO, Calgary Airport Authority. “By placing our guests at the heart of everything we do, creating an experience that is reflective of the city and region we serve, and by providing the best value to our airline partners, we will be a key economic engine well into the future.”

Michael Hayward, vice-president of marketing and guest experience, Calgary Airport Authority, added, “We’re focusing on authentic western hospitality as we improve the experience for YYC guests; at the same time our upcoming domestic terminal improvements and enhanced visual identity will reflect the beauty of the city and province.”

Improvements in the domestic terminal have already begun, and the new identity system is on display in the domestic check-in areas, soon to expand to the improvements underway in domestic arrivals.

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Dan joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As assistant editor, he now produces daily content for the website and supports the editors with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found apprehensively planning his next DIY project.

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