Changi Airport launches a new travel companion for passengers

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Changi Airport Group, operator of Singapore’s Changi Airport, has launched the Safe Travel Concierge (STC) that lets passengers book their on-arrival Covid-19 Polymerase Chain Reaction (PCR) test and check that they have completed all pre-travel requirements in one place, rather than searching different websites to apply for their pre-travel documents.

After registering for an STC account, passengers just need to add their upcoming trips. Depending on their profile and trip details, they will be shown a customized list of pre-travel requirements to complete before flying to Singapore. Besides booking their on-arrival PCR test, passengers can also access services such as the Immigration and Checkpoints Authority’s electronic Arrival Card and Health Declaration form through STC.

CAG’s managing director for airport operations management, Jayson Goh, said the online concierge service can ease the anxiety of air travel by helping passengers navigate their pre-travel requirements: “As we prepare for the reopening of international borders, Changi Airport continues to innovate and leverage technology to ensure a safe and pleasant traveller experience for our passengers. With the support of the Singapore Tourism Board, we first trialled the STC prototype at TravelRevive, the first hybrid tradeshow in Singapore. We are glad to launch it today [April 5] for all passengers and encourage them to use it for a smoother experience at Changi Airport.”

Passengers may register for an STC account on and registration is free.

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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