OmniServ to provide PRM services at Liverpool Airport

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Airport service provider OmniServ has secured a three-year contract at Liverpool John Lennon Airport in the UK to provide assistance for people with reduced mobility (PRM).

The contract will begin on April 14, 2016, and will utilize OmniServ’s bespoke technology system, which captures passenger information and specific assistance requirements, enabling the team to provide a highly personalized and efficient service to each PRM passenger.

David Briggs, head of customer care, terminal and landside operations at Liverpool John Lennon Airport, said, “Experiencing a growth in PRM passengers, Liverpool John Lennon Airport wants to deliver the best possible service levels. We have selected OmniServ as it is a clear leader in this area and has a strong track record of success.”

Antony Marke, managing director, OmniServ, said, “We are delighted to have secured yet another UK airport contract and excited at the prospect of working with Liverpool John Lennon Airport to provide the best possible experience to its PRM passengers.”

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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