Krabi to roll out SITA technology

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As part of Krabi International Airport’s bid to become a regional aviation center under Thailand’s Department of Airports’ four-year strategic plan, the Thai airport is to roll out new passenger technology from global IT provider SITA.

The systems include AirportConnect Open, SITA’s common-use passenger processing (CUPPS) platform, along with self-service check-in kiosks at both domestic and international terminals.

Attaporn Nuang-udom, airport director, Krabi International Airport, said, “This investment in common-use infrastructure provides greater flexibility to international airlines operating from Krabi Airport and optimizes terminal facilities, while improving the passenger experience. This strategic move is also aligned with our goal to improve the image of the airport, upgrade its Airport Service Quality (ASQ) rating to international standards, and keep abreast of new technology and future trends.”

Further development plans for Krabi include the construction of Terminal 3 and the renovation of Terminals 1 and 2 to increase the capacity from 1,500 to 3,000 passengers per hour. Construction and expansion of aircraft parking bays are also planned, to enable the airport to accommodate 40 aircraft at the same time. The expansion is expected to be completed in 2022, with SITA passenger technology in use at all three terminals.

Samart Comtech will work with SITA to provide maintenance for the new CUPPS system.


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Tara has worked for UKi Media & Events since 2013, initially as a freelancer. She has been a journalist for over a decade and has worked for a range of publications, including Personnel Today, Management Today and The Grocer.

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