SITA releases app to digitize airport ground operations

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Air transport IT developer SITA has partnered with Microsoft to deliver a Windows 10 universal AirsideApp that aims to transform ground operations at airports. The new app works on phones, tablets and wearable computing devices for efficient hands-free operations.

Dan Ebbinghaus, senior vice president, communications and infrastructure, SITA, said, “SITA and Microsoft have focused development on improving the workflow for ground staff at airports. By moving from paper-based checklists and operations, SITA AirsideApp eliminates fragmented processes and enables workforce collaboration. This agile way of working means it is easier to make the right decision quickly every time.”

The app collects and shares information in real time and presents an easy-to-use interface on Windows 10 compatible mobile devices for ground agents. In addition, notifications and status updates can be provided on the Microsoft Band allowing for hands-free updates on the go. It also allows agents to easily sell ancillary services such as lounge access, seat upgrades, excess bag charges or duty-free orders.

Craig Dewar, senior director, Windows commercial product marketing, Microsoft, said, “Microsoft has collaborated with SITA to develop this mobile solution because of SITA’s unique expertise across airline, airport and ground-handling operations.

“SITA’s understanding of the business processes enabled our joint design teams to deliver an app that takes advantage of the latest mobile and wearable technology and Windows 10 to provide an agile and efficient way of working at airports worldwide.”

The app allows for seamless integration with a variety of back-end systems in use at airports, including departure control systems, flight information, roster and inventory management and third party services.

SITA’s mobile app is currently being used by a leading Asian airline, and at airports in Asia and the Middle East, where it has been shown to reduce the administration time to process forms and manuals by as much as 30%, and increase the accuracy of time-stamped activity recording by up to 25%.

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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