The Star Alliance Lounge located in the Tom Bradley International Terminal (TBIT) at Los Angeles International Airport (LAX) in California has been voted Best Alliance Lounge at the Skytrax World Airline Awards for the second year in a row.
Designed by architectural firm Gensler, the 18,000ft² lounge can seat up to 400 guests and features different experience zones to accommodate various passenger needs. Facilities include a bar area for socializing, a library space, a den, a study and a media room. Passengers are invited to make the most of the lounge’s free high-speed wi-fi, along with printing, fax and copying services, which are available on request. In addition to traditional power outlets, customers can also make use of USB power ports to recharge their mobile devices. For those traveling light, tablets are available on request for use in the lounge. Passengers wishing to freshen up before their flight can do so in one of eight shower rooms.
One of the main highlights of the Star Alliance Lounge is an open-air terrace offering panoramic views of the northern runway toward Hollywood Hills. This space provides passengers with a rich sensory experience, complete with fire pits and a water wall. The lounge is available to business class and Star Alliance Gold passengers and has an additional exclusive area for first class passengers traveling with any of the 28 member airlines.
Christian Draeger, director customer experience, Star Alliance, said, “We are honored to be receiving this award for the second consecutive year. It is testimony to the fact that our LA Lounge continues to offer a very high quality experience on a consistent basis. This is reflected by the overwhelming positive customer feedback, which we have been receiving since the opening of the lounge nearly three years ago. This encourages us to continue with our present strategy of building common Star Alliance lounges in selected locations.”
Carrie Hurihanganui, general manager – customer experience, Air New Zealand, said, “It’s very exciting for the Los Angeles lounge to be named best Alliance Lounge for two years running. Air New Zealand is incredibly proud to have designed this space and manage it, delivering a world-class lounge experience to not only our customers, but to all Star Alliance lounge eligible customers departing from Los Angeles’s Tom Bradley International Terminal.”