Helsinki Airport rewarded for service quality

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Airports Council International (ACI) has awarded its Airport Service Quality Award to Helsinki Airport, rating it the best airport in Europe in its size category (15-25 million passengers) in 2020. The airport also received recognition for its hygiene measures during the Covid-19 pandemic.

“Serving passengers and maintaining a premium customer experience are of primary importance to us in times of crisis. We can be extremely proud of this award, because last year was very trying for us in many ways. Thanks for the award are due to every employee at the airport. They have worked on the front line, ensuring smooth and safe travel during the Covid-19 crisis. I want to express my warmest thanks to everyone for their excellent work,” commented Ulla Lettijeff, airport director for Helsinki Airport at Finavia.

According to ACI, since January 2020 Finavia has taken measures to improve communication and health security at its airports so that passengers can feel safe at the airport. Helsinki Airport has also introduced new practices, such as the Covid-19 sniffer dogs that have received worldwide attention and the UVC disinfection of security control trays.

“Smooth processes, high-quality services and a customer experience that exceeds expectations are the goals we work for every day at Helsinki Airport. It is an honor to receive recognition for this work and be rated the best European airport in our size category. I am particularly proud of the recognition for our hygiene measures, because health security has been a top priority for us,” added Lettijeff.

“This gives hope for the future. It’s great to know that we are doing the right things at the right time. We have pioneered in trying innovative practices in this situation that is new to everyone. Our biggest reward is the positive feedback from our customers. The year was difficult, but the excellent cooperation enabled us to pull through.”

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Lawrence has been covering engineering subjects – with a focus on motorsport technology – since 2007 and has edited and contributed to a variety of international titles. Currently, he is responsible for content across UKI Media & Events' portfolio of websites while also writing for the company's print titles.

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