Sydney Airport cancels public announcements to create a more peaceful journey

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Sydney Airport, Australia, is set to significantly reduce the number of public announcements at T1 International as part of a new ‘quiet terminal’ initiative, creating an even more relaxing environment for passengers.

From September 17, 2018, announcements will be confined to gate areas at T1 International Terminal, with only critical announcements to be broadcast beyond these areas.

The change means Sydney will join the ranks of other international airports that have also embraced similar initiatives, including Changi, Dubai, Hong Kong and Helsinki.

Geoff Culbert, CEO, Sydney Airport, said, “Passengers will now be able to relax without being interrupted by constant announcements. We’re always looking at how we can make the airport experience even more enjoyable for our passengers. This initiative leapt out as one that would make an immediate and material difference and would align us with the practices of the best airports globally.

“Leading airports around the world such as Changi, Dubai, Hong Kong, Helsinki, and others, have either quiet or silent terminals. As is the case at all airports, passengers are advised of their gate and boarding time upon check-in.

“We’ve worked closely with our airline partners and other stakeholders to ensure we’ve struck the right balance between providing a relaxing and stress-free environment and ensuring passengers have the information they need in terms of signage and updated flight information to assist them to get to their gate in a timely and efficient manner.”

Up-to-date flight information is provided via flight information display screens across the terminal, as well as strategically placed multilingual e-directories. Passengers can also approach airport information desks or check the status of their flight through the Sydney Airport website, the Facebook page or Twitter account.

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Dan joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As assistant editor, he now produces daily content for the website and supports the editors with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found apprehensively planning his next DIY project.

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