Boston Logan trials virtual security line solution

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Accesso Technology Group, a technology solutions provider for attractions and venues worldwide, has partnered with Boston Logan International Airport to pilot a Virtual Security Line. The partnership marks Accesso’s first foray into the airline industry and positions Boston Logan as a pioneer in adoption of virtual queuing technology.

A trial implementation of the Virtual Security Line – powered by Accesso’s Qsmart virtual queuing platform – was launched in April 2021 for an initial eight-week period.

“More than ever, our customers want an easy and efficient travel experience. Even before the pandemic, we had been working on integrating more technology and innovation into the traditional services provided at Boston Logan International Airport,” said Kwang Chen, chief information officer at the Massachusetts Port Authority, which owns and operates Boston Logan International Airport.

“The TSA line creates stress for many travelers, so our goal for this pilot program is to see if a virtual queue improves the customer experience by helping to reduce some of that stress while traveling.”

Passengers preparing to enter the Virtual Security Line can do so using the Qsmart platform directly from their mobile device (no mobile app download is required). A countdown allows passengers to see their remaining wait time and they are notified in the browser session when it’s their turn to enter the line; at the line’s entrance, airport staff conduct a contactless scan of the QR code on the passenger’s mobile device to redeem their place in line.

Without the need to configure additional hardware, Qsmart boasts a rapid implementation time, Accesso says, which makes the process easy for airport staff, as well. Additionally, Qsmart enables staff to reduce traffic inconsistencies and, instead, forecast and achieve a steady, manageable flow of arriving passengers.

“For over 20 years, our company has remained firmly rooted in the mission of helping our partners solve the challenges of today while reimagining the guest experience of tomorrow, and our trial agreement with Boston Logan International Airport is a perfect example of that two-pronged charge,” said Steve Brown, Accesso CEO.

“Having seen our technology serve the leisure and entertainment industries with such success, we’re excited to have the opportunity to expand our offerings to the airline industry and are honored to kick off the process with this pilot at Boston Logan International Airport. Together, we’re excited to forge a new path for airport operations by revolutionizing crucial security processes with the use of virtual queuing.”

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Lawrence has been covering engineering subjects – with a focus on motorsport technology – since 2007 and has edited and contributed to a variety of international titles. Currently, he is responsible for content across UKI Media & Events' portfolio of websites while also writing for the company's print titles.

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