Japan Airlines launches new app to monitor waiting times at security checkpoints

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Japan Airlines (JAL) has launched a new app that provides passengers with waiting times at security checkpoints in Terminal 1 of Tokyo’s Haneda Airport, Japan.

The new service, which starts on July 1, has been developed under the airline’s JAL Smart Style initiative, which aims to develop innovative travel experiences for passengers that are simple, convenient and speedy.

The new function has been developed by Hitachi and been integrated into the airline’s JAL Countdown app. It was developed in response to customer demands for an improved departure experience at the airport – passengers can use the new service to check waiting times at four security checkpoints at Haneda’s Terminal 1, and users of JAL Countdown can then decide the shortest path through security.

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, editor-in-chief

Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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