ANA unveils Japan’s first self-service baggage-drop system

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Japanese airline All Nippon Airways (ANA) has deployed the first self-service baggage-drop system in Japan at Haneda Airport, Tokyo.

The new bag-drop system will be available to domestic passengers traveling from Terminal 2 and will be placed alongside the airline’s automated check-in machines. ANA plans to install a total of 39 self-service baggage-drop machines by the end of 2015, which the airline claims will be the greatest number of baggage-drop systems in one airport in the world.

Tetsuo Fukuda, executive vice president, ANA, said, “At ANA, we continuously strive for the highest global standards of service in order to enhance convenience for our customers. We are proud to offer the first automated baggage-drop stations in Japan. This is the latest offering in our mission to create a seamless check-in process for our guests, and we plan to roll out more services in the months to come.”

The ANA self-service baggage-drop kiosk will be available in English, traditional Chinese, simplified Chinese and Korean. In 2016, ANA will introduce a new series of easily identifiable pictograms for passengers to help them locate the appropriate counter and amenities.

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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