JetBlue opens self-service check-in lobby in JFK T5

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Airline operator JetBlue has officially unveiled its new state-of-the-art self-service lobby in Terminal 5 (T5) at John F Kennedy International Airport (JFK) in New York.

The new lobby features 75% more floor space with more than 70 self-service check-in kiosks and 12 bag-drop stations, enabling passengers to check-in without ever having to wait in line. Each check-in kiosk has also been fitted with handheld scanning devices, bag tag printers and LED lighting to help improve the user experience. Roving lobby greeters will also be on hand to assist customers.

The new T5 lobby was created in partnership with airport operator Ports Authority of New York and New Jersey as well as architects Gensler and kiosk manufacturers Embross. T5 is JetBlue’s dedicated terminal at the airport.

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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