Pristina Airport to automate the check-in and bag-drop process

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Pristina International Airport in Kosovo is continuing the modernization of its services with the installation of 10 Auto Bag Drop (ABD) units from Amadeus company ICM Airport Technics, deployed for the benefit of airlines and passengers in time for the summer season.

Pristina Airport has been modernizing its services since 2011 when the government of Kosovo entered a 20-year franchise with infrastructure management specialist, the Limak Group. In 2018 the airport laid the foundation for the transformation of its passenger services by deploying Amadeus Altéa Departure Control for Ground Handlers and Baggage Reconciliation System to improve service while reducing costs by 20%

The new ABD units will help to automate the process of check-in and bag drop, while reducing interpersonal contact as a response to Covid-19. They will be implemented as a retrofit solution, equating to a third of Pristina’s traditional check-in counters.

Gökmen Aritay, COO, Pristina Airport, said, “With the Covid-19 pandemic travelers demand an automated, quick, convenient and contactless experience at the airport, which is why we’re giving them the option to do self-service bag drop. It is the most important step as it drastically reduces crowding and complements our high rate of online check-in, which is already over 90%.”

Richard Dinkelmann, CEO, ICM Airport Technics, added, “Despite the challenging environment, airports continue to prioritize an automated passenger experience. Contactless, biometrics and self-service are key tools to help airports restore traveler confidence while lowering operational costs. We’re pleased to expand our partnership with Pristina to deliver on its vision for a safer, more automated airport.”

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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