Adelaide Airport set to automate its airport management system

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Adelaide Airport in southern Australia has partnered with IT technology provider Amadeus to roll out Australasia’s first fully automated airport management system.

Amadeus will replace the airport’s key operational IT systems with automated data systems, enabling it to streamline the management of aircraft parking, boarding gates, check-in desks, customer information and other mission-critical terminal services. Some of the key benefits will include accurate flight and passenger data, automated resource optimization, advanced scenario modeling, and improved flight and baggage information displays.

David Blackwell, executive general manager customer service at Adelaide Airport, said, “With our new terminal hotel about to start construction, the plans for the expansion of the terminal well advanced, and new check-in kiosks and automated baggage systems being deployed, we need the right airport technology partner that can support our growth.

“The Amadeus suite of airport management solutions guarantees the necessary optimization capabilities for Adelaide Airport to not only manage operations from day one in our existing terminal, but also to continually enhance and evolve operations in line with our needs and growth plans.”

John Jarrell, head of airport IT at Amadeus, said, “Amadeus considers the whole ecosystem of an airport and how we can provide integrated and collaborative solutions for all our customers – ground handlers, airport authorities and airlines. Although these players have specific needs, they nevertheless share the common goals of on-time performance and improved passenger experience. At Amadeus we consider that we are in the unique position to enable collaboration between these different players through the technology they use.”

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Dan originally joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found on the golf course or apprehensively planning his next DIY project.

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