Hamburg Airport extends automated bag drop

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Almost two years after installing its first self-bag-drop kiosks in Terminal 1, Hamburg Airport has  installed a further 10 units for automated bag drop, as well as eight self-check-in kiosks.

Dortmund-based Materna again supplied the kiosks, which are available to passengers of Eurowings, KLM, Air France and EasyJet, as well as the Lufthansa Group, which includes Swiss Air Lines and Austrian Airlines. Twenty automated kiosks are now available, and other airlines, such as Turkish Airlines and SAS, have also expressed an interest.

This is Materna’s biggest ever self-bag-drop installation at a German airport. Having successfully installed the kiosks, the company is now responsible for the service and database structure.

The kiosks that have been installed are equipped with Materna’s well-established Common Use Platform (CUSS), which makes it possible to integrate several airlines on one device. This software has already been deployed around the world on a range of different hardware platforms, and is based on IATA standards.

The user-friendly self-bag-drop solution at Hamburg Airport ensures there is fast interaction and a secure bag-drop process. With the new kiosks in place, more than 2,000 pieces of baggage are handled by the units every day, and this number will increase as more and more airlines join in.

The bags that are handed by the self-bag-drop units are automatically classified, measured and weighed, then the bag tag printed. The low error rate means operational reliability is very high. Passengers have welcomed the new automated processes with open arms: the kiosks work independently of any check-in desk opening times and using them is intuitive.


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Tara has worked for UKi Media & Events since 2013, initially as a freelancer. She has been a journalist for over a decade and has worked for a range of publications, including Personnel Today, Management Today and The Grocer.

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