Technology company SITA has been working closely for more than 10 years with Adelaide Airport, said to be Australia’s fastest-growing international facility, with the two now agreeing a new five-year contract that allows the partnership to continue. SITA has already provided technology to help with passenger and airport operations, and will now devise a new plan to cope with the airport’s growing numbers of travelers.
Currently, Adelaide Airport handles 8 million travelers a year, which is expected to rise to more than 18 million by 2020. The new contract involves a move to common-use self-service (CUSS), which allows passengers to use self-service for any airline, with SITA providing 32 self-check-in kiosks and 14 bag-drop units.
There will also be a switch to SITA’s AirportPulse technology, which provides greater visibility of the airport operations at strategic and operation levels. It pulls data from a common-use infrastructure to analyze, report and benchmark passenger movements, helping the airport allocate its resources in the most efficient manner and also be more proactive in identifying potential problems.
Vince Scanlon, executive general manager, planning and infrastructure, Adelaide Airport, said, “As the gateway to South Australia, we at Adelaide Airport want to deliver exceptional outcomes to our customers, partners, shareholders and community. SITA is providing us with world-class technology that will improve the experience at the airport. Passengers will enjoy efficient bag drop and check-in, while the data collected will turn information into knowledge and allow us to focus on what matters for improved performance.”
Ilya Gutlin, SITA president, Asia-Pacific, added, “SITA has been Adelaide Airport’s technology partner for over a decade, and during that time we have worked with the team to contribute to its growth and success. Over the coming years we will continue to seamlessly transition Adelaide to the latest innovative technology that supports the vision of the airport becoming a top tier business center in the Asia-Pacific region.”
