Changi Airport in Singapore has extended its airport-wide Fast and Seamless Travel (FAST) initiative to include Singapore Airlines and its subsidiary SilkAir in Terminal 2 (T2). The airport began its FAST trial with Jetstar in Terminal 1 (T1) in May 2014.
The FAST@Changi initiative aims to provide passengers with a quick and effortless way to navigate check-in and security through the use of automated check-in kiosks and bag drops, as well as other automated technologies to be introduced by 2016.
T2 has been fitted with 24 self-service check-in kiosks and multiple bag drops which can be used as part of a two-stage process. Travelers simply print their bag tags and boarding passes at one of the kiosks and deposit their luggage at the bag-drop terminal. The airport plans to roll out a further 24 check-in kiosks in Terminal 3 (T3) in the near future.
Jayson Goh, senior vice president for airport operations management at Changi Airport Group (CAG), the airport operator, said, “The adoption of FAST initiatives is in line with a wider global push towards self-service options at airports to improve productivity and efficiency, while at the same time providing passengers with greater flexibility and convenience. CAG is pleased to partner Singapore Airlines and SilkAir on the FAST journey and will work closely with the airlines to continuously refine the process where necessary, so as to bring about a greater travel experience for our passengers.”
Tan Pee Teck, senior vice president – product and services, Singapore Airlines, said, “We welcome the new FAST initiatives, which will streamline the check-in process for our customers. This reflects our ongoing efforts to offer customers more options and improve their travel experience with us.”
Goh Boon Hwee, vice president – operations, SilkAir, said, “We are pleased to see the introduction of the various FAST initiatives to our customers, which will provide them with a more seamless check-in experience and contribute to the overall enhancement of our customers’ journey with us.”
