The Egyptian Airports Company (EAC) has chosen SITA as its technology partner for its airport IT modernization program at five of the largest airports it manages across Egypt. EAC will use a combination of SITA airport technologies to improve the passenger experience and increase efficiency across the five airports.
The SITA systems being upgraded include the airport management system (AMS), airport operational database (AOD), resource manager and baggage solutions. These upgrades will take place at Sharm El Sheikh, Luxor, Aswan, Borg El Arab and Abu Simbel International airports. Over 10.5 million passengers go through the airports each year, with passenger numbers expected to grow annually by an average of 14%.
Adel Abdel Aziz Mahgoub, chairman and CEO of EAC, said, “More and more passengers are going through our airports each year, so it is essential we have the very best technology in place to ensure we continue providing great service. SITA’s IT solutions enable us to have the foundation of business efficiency which underpins our service.
“Specifically, we are enhancing the passenger experience with new self-service opportunities and the latest baggage solutions, and using SITA’s world-class airport management system to manage flights, gates, baggage and – most importantly – our people more efficiently. Both passengers and airlines will benefit from the various efficiencies and faster aircraft turnarounds that SITA’s technology will deliver.”
Hani El-Assaad, president, Middle East, India and Africa, SITA, said, “Everything we do is driven by the dual objectives of improving the passenger experience and increasing operational efficiency for airports. EAC has a high proportion of tourist traffic which provides challenges, in particular the management of seasonal peaks and troughs. It is important to have the right resources for the peaks without having expensive redundant capacity during the troughs. SITA’s technology provides the business intelligence to manage airports as efficiently as possible.
“It is not just about providing technology for the operations at each airport. SITA’s technology now connects all five airports to the central command center at the EAC headquarters, so the central operations team has an integrated and complete overview of operations. This integration of data to provide a single view of operations is vital to use resources most efficiently at all times and across all airports.”
