London Southend Airport has been named the best airport in Britain by Which? magazine’s airport passenger survey for the third consecutive year.
The airport topped the poll with an overall customer score of 86% – a 1% increase on the year before. The airport achieved a maximum five-star rating in four out of seven categories – queues at bag drop, queues at security, passport control and baggage reclaim.
London’s Stansted and Luton were tied as Britain’s Worst Airports, with a customer score of 40%. Passengers marked the airports down for queues, overcrowding and lack of seating.
More than 11,000 Which? members took part in the passenger survey this summer and scored the airports based on trips taken in the past year. Categories surveyed included baggage reclaim, seating, food outlets and passport control, as well as queues at check-in, bag drop and airport security.
Glyn Jones, CEO of Stobart Aviation, the owner of London Southend Airport, said, “To be named Best Airport in Britain for the third year running is wonderful news and is once again testament to all the hard work that the team here at London Southend has put in.
“Our unique ‘Simply Easier’ promises to passengers include short walking distances; superb customer service; a lack of queues compared with other London airports; and our own station and car parks right next to the terminal, with fast and frequent train services to the heart of London every 20 minutes. All are key factors in our success over the past three years and why more passengers are repeatedly choosing London Southend Airport over all the others.”
