Passenger Terminal Today
  • News
    • A-C
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
    • D-L
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
    • M-R
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
    • S-Z
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    • Showcase 2024
    • September 2023
    • June 2023
    • April 2023
    • January 2023
    • Archive Issues
    • Subscribe Free
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook Twitter
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
LinkedIn Facebook
Subscribe
Passenger Terminal Today
  • News
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    1. April 2025
    2. January 2025
    3. Showcase 2025
    4. September 2024
    5. June 2024
    6. Subscribe Free
    Featured
    April 2, 2025

    April 2025 issue is now available online!

    Online Magazines By Web Team
    Recent

    April 2025 issue is now available online!

    April 2, 2025

    January 2025 issue is now available online!

    December 11, 2024

    Passenger Terminal World Showcase 2025

    November 12, 2024
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook
Subscribe
Passenger Terminal Today

Orlando International Airport eases stress at security with SITA technology

Helen NormanBy Helen NormanDecember 18, 20152 Mins Read

Orlando International Airport (MCO) is reducing stress for travelers and enabling more accurate resource planning with intelligent queue management technology from air transport IT provider SITA.

SITA QueueAnalyzer is providing the airport with a real-time view of the TSA checkpoints, enabling rapid response to unexpected conditions. It also provides historical wait-time data to establish wait-time profiles for different times of the day, days of the week and seasons. Citing improved operations after a successful pilot at its East Checkpoint in April 2015, MCO expanded SITA’s QueueAnalyzer to its West Checkpoint.

John Newsome, IT director for MCO, said, “Customer service is our number one priority here in Orlando International Airport and we really wanted to be able to provide accurate checkpoint wait-time information to our travelers to reduce anxiety. We can do that now and the greater visibility and simplified metrics are also enabling us to plan more proactively and allocate resources effectively. SITA’s technology is also allowing us to respond more nimbly to the ebb and flow of unanticipated traffic flow.”

Matthys Serfontein, vice president, SITA Airport Solutions, said, “Waiting to get through security remains one of the most frustrating experiences for travelers. An increased focus on security across the world makes it more challenging for airports that are trying to streamline and facilitate that step in the passenger journey. Orlando International Airport has taken on the challenge and by using SITA QueueAnalyzer can now monitor and predict queue times at key airport chokepoints. This is allowing the airport operator to improve both the operational efficiency and the passenger experience at security checkpoints.”

The wait-time monitoring and prediction technology is a component of SITA’s cloud-based business intelligence portal, AirportPulse, which provides a view of critical data to monitor, measure and predict daily airport operations. SITA QueueAnalyzer combines historical and real-time data with powerful algorithms to deliver highly accurate wait-time predictions. It leverages Bluetooth, wi-fi and camera data and combines it with proprietary predictive algorithms to deliver the most accurate solution in the market.

SITA QueueAnalyzer provides operational insight with automated metrics for performance, trending and service-level reporting. The results can be displayed in real time to passengers on display screens, websites, and mobile applications.

MCO is now testing the technology to determine and manage wait times for airline check-in lines and plans additional pilots at other locations in the traveler’s journey for both arriving and departing passengers.

Share. Twitter LinkedIn Facebook Email
Previous ArticleHeinemann Duty Free opens walk-through shop at Turin Airport
Next Article Construction work begins at Helsinki Airport

Related Posts

Airport

London Gatwick launches UK’s first airport economic zone

May 21, 20252 Mins Read
Security

Ontario International initiative finds use for toiletries that don’t travel

May 21, 20252 Mins Read
Expo

PTE WORLD: Interview with Aude Ferrand, chief commercial officer of TAV Airports

May 20, 20251 Min Read
Latest News

London Gatwick launches UK’s first airport economic zone

May 21, 2025

Ontario International initiative finds use for toiletries that don’t travel

May 21, 2025

PTE WORLD: Interview with Aude Ferrand, chief commercial officer of TAV Airports

May 20, 2025

Receive breaking stories and features in your inbox each week, for free


Enter your email address:


Our Social Channels
  • Facebook
  • LinkedIn
Getting in Touch
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
© 2025 UKi Media & Events a division of UKIP Media & Events Ltd
  • Terms and Conditions
  • Privacy Policy
  • Cookie Policy
  • Notice & Takedown Policy

Type above and press Enter to search. Press Esc to cancel.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

CookieDurationDescription
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

SAVE & ACCEPT