Airport operator Fraport has installed a new interactive information desk to provide passengers with up to date flight schedules and terminal maps when traveling through Terminal 1 (T1) at Frankfurt Airport in Germany.
The Interactive Airport Desk (I-AID) utilizes a large touchscreen display to present real-time information on flights, waiting times and gate navigation details, as well as suggestions about shopping, gastronomy and service offerings.
The I-AID system will be adapted later this year to enable passengers to transfer the mobile navigation search results via QR code directly to their smartphones and tablets, providing the Frankfurt Airport app is installed on their devices.
Fraport will analyze the uptake of the T1 I-AID device before installing further touchscreens throughout the airport’s terminals. The I-AID touchscreen can currently be operated in German, English and Chinese, with four more languages to follow.
Dr Stefan Schulte, executive board chairman, Fraport, said, “The interactive airport desk is a continuation of our service strategy to adjust Frankfurt Airport’s offerings to our passengers and their individual information needs. Our passengers want customized information and expect innovative and intuitive easy-to-use media. In the near future, we plan further digitization along the passenger travel process to provide individualized services and information.”
