Air transport IT provider SITA has reached an agreement with airport operator Airports Company South Africa (ACSA) to install its common-use passenger processing technology at nine South African airports.
The new five-year deal will see more than 1,000 workstations and 116 self-service check-in and baggage-tracing kiosks installed in nine airports, including Cape Town International Airport, O R Tambo International Airport in Johannesburg, and King Shaka International Airport in Durban. Common-use technology allows airlines to work seamlessly at airports, sharing check-in desks, kiosks and boarding areas.
Tebogo Mekgoe, chief operations officer, ACSA, said, “Nearly 18 million passengers fly from our airports every year. We want them to have a world-class experience and to deliver this we need the very best technology. SITA works with airports across the world and not only does its technology give passengers the very visible services we know they want, like self-service check-in kiosks, but it also makes our airport operations highly efficient.”
Juan van Rensburg, CEO of ACS, the company responsible for ongoing operations, support and maintenance of the common-use platform at ACSA airports, said, “SITA has a proven track record of providing excellent technology combined with a strong onsite operations and support team. Implementation will happen over the next 16 months and we aim to minimize any operational disruption. This requires both detailed and flexible planning, so the ACS and SITA teams have to work seamlessly. I am confident it will be a very successful project.”
Paul Murphy, vice president, Sub-Sahara Africa, SITA, said, “Our common-use technology means the ACSA airports can process passengers faster, with higher service levels and at lower cost than before. It is good news for the airports, their airline customers and, most importantly, for passengers.”
