Westfield delights travelers at O’Hare International T5

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Global retail operator Westfield organized a day of entertainment and free gifts for passengers in Terminal 5 (T5) at O’Hare International Airport in Chicago, USA, as part of a social media campaign called #SayHappy.

Throughout the day, T5 passengers were presented with free meals from restaurants and free gifts from retailers, including a dozen big-ticket items from luxury brands such as Michael Kors and Emporio Armani. Travelers were also entertained by DJs and bands disguised as ordinary travelers. The delight of passengers was then captured by Westfield employees and shared on its social media accounts.

Eileen Hanson, vice president of marketing for Westfield’s Airports division, said, “A world-class customer experience is more than great shopping and dining, it’s people who make the difference. We believe in creating a personalized journey – a journey marked by engaging service and memorable moments to ‘wow’ our customers.”

To watch a video of the best bits from Westfield’s #SayHappy campaign click here.

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About Author

, editor-in-chief

Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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