A new independent panel has been launched to help shape London Gatwick Airport’s accessibility strategy and improve services for disabled passengers.
The Independent Gatwick Accessibility Panel (IGAP) will complement the work of Gatwick’s Accessibility Forum and Passenger Advisory PRM Group, and will be chaired by Ann Frye, an international specialist in the transport needs of disabled and older people.
The panel, which is to meet for the first time on December 19, 2019, will take a broad view of accessibility provision and services at the airport, including setting new service standards and reviewing the airport’s performance against them.
Members of the panel have been primarily drawn from the disability community – including those with hidden disabilities – and have been selected based on their expertise and experience both in disability and air travel. They will meet at least twice a year will also be consulted on an ad hoc basis.
Chris Woodroofe, chief operating officer, Gatwick Airport, said, “This new independent panel of experts will help us set new standards and identify innovative opportunities where we can improve the service we offer to passengers with reduced mobility or other disabilities.
“The panel will also complement and build on the ongoing achievements of our Accessibility Forum and Passenger Advisory Groups. By consulting and engaging with such a broad range of experts, we want to make sure our accessibility services are the best they can be.”