San Diego International Airport has announced the launch of SAN Assist, a new program designed to help travelers with non-visible disabilities feel more comfortable and confident when traveling through the airport.
SAN Assist is tailored for passengers with non-visible disabilities such as autism, chronic illness, sensory sensitivities or other conditions that may make air travel challenging. The program offers personalized support and preparation resources to reduce stress and improve the overall travel experience.
Services include the provision of travel guides, who will give one-to-one assistance to support passengers; and familiarization tours, which give passengers the opportunity to navigate the airport environment pre-travel.
“We are very proud to offer our SAN Assist program to help all travelers feel supported and welcomed at SAN,” said Kimberly Becker, president and CEO, San Diego County Regional Airport Authority. “By providing personalized assistance and advance preparation options, our goal is to help all travelers easily navigate the airport experience and ensure their experience is positive.”
The services will be provided in Terminals 1 and 2. Travel Guides must be requested at least three business days in advance and are available daily from 6:00am to 10:00pm.
Familiarization Tours are available for those with planned future travel and must be requested two to three weeks in advance of the desired tour dates. Tours are offered Monday through Friday during standard business hours.
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