Amadeus and Star Alliance unite to make touchless travel more accessible

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Amadeus and Star Alliance have announced a partnership that will enable travelers enrolled in Star Alliance Biometrics or in Amadeus Traveler ID to access a growing number of airports where identity verification can be utilized during their journey. By joining forces, Amadeus and Star Alliance are creating a more global, frictionless and touchless journey for the millions of frequent flyers enrolled in the respective programs of its member airlines.

Star Alliance Biometrics, launched last month, enables passengers to pass through curb-to-gate touchpoints within airports, such as check-in kiosks, bag drop and boarding gates, which traditionally require both passport and boarding pass, by using a secure identity management solution featuring facial recognition technology. This allows for a touchless experience at airports, an important safety feature in times of Covid-19.

At the same time, Amadeus’s secure and agnostic identity data exchange and verification solution, Traveler ID, enables a simplified experience across the entire travel chain by connecting a passenger’s digital ID to any online and biometric portal at opportune moments of the traveler journey. In the future, these passengers will be able to use their Traveler ID to also access existing or new airports that have implemented the Star Alliance Biometrics solution.

In both programs, travelers consent to share their biometric data with the stakeholders of their choice in full accordance with data privacy regulations.

“The best part of this trustful partnership is how we are building upon our individual strengths and working together to deliver a more seamless and safe travel experience,” said Christian Draeger, vice president, customer experience, Star Alliance. “It increases our operational ability by speeding up airport processes and immediately benefits those who have already enrolled in our program. Through collaboration between the Star Alliance Biometrics and Amadeus Traveler ID solutions, we have a winning proposition that will encompass all aspects of the customer journey.”

Monika Wiederhold, EVP airlines, Central and Eastern Europe, Amadeus, added, “The Traveler ID solution is agnostic, meaning that all types of travel companies can work with us for a variety of digital identity needs, from enrolling travelers to organizing the collaboration of multiple providers to orchestrate the end-to-end identity verification process. Ultimately, our objective with Traveler ID is to help the industry deploy frictionless travel throughout the whole passenger journey. We can only achieve this through collaboration with travel industry partners, which is why we are so pleased to work with Star Alliance to bring this vision to life.”

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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