London Luton rolls out new digital services

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London Luton Airport (LLA) has announced a range of new digital services it hopes will further improve the passenger experience as travelers return to the airport.

The services include the introduction of unlimited 10mb/s wi-fi across the terminal building; the creation of LLA Market Place, which enables passengers to pre-order food and drink contact-free; and an airport-first offer of portable mobile chargers that can be rented for the duration of a trip. Digital kiosks have also been introduced to help passengers navigate the airport and locate shops, restaurants and services.

LLA Market Place allows passengers to pre-order food and collect it from stores contact-free, helping to reduce unnecessary queueing. To access the service, passengers can scan a QR code from the armrest of their seat in selected areas or visit a website on their mobile devices.

Additionally, newly installed digital kiosks allow passengers to scan their boarding passes for personalized flight details including boarding time, gate number and the quickest route to the gate and average walking time. If there is plenty of time before the flight, the system will also suggest places to eat or shop and provide details on the latest offers.

Clare Armstrong, head of passenger services at LLA, commented, “As well as improving the passenger experience, these new services are part of the airport’s efforts to keep passengers safe. Pre-ordering food via a mobile device reduces the number and duration of face-to-face interactions passengers need to make while ordering food. Our fast, unlimited wi-fi and portable chargers allow passengers to move about the terminal knowing that they can rely on their mobile device while traveling, while our digital kiosks provide all the information a passenger needs for their journey.”

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Lawrence has been covering engineering subjects – with a focus on motorsport technology – since 2007 and has edited and contributed to a variety of international titles. Currently, he is responsible for content across UKI Media & Events' portfolio of websites while also writing for the company's print titles.

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