London Southend voted best airport in London by Which?

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UK-based consumer advice magazine Which? has rated London Southend Airport as the best in the capital with a customer satisfaction rating of 84%, 16% more than any other London airport.

The passenger survey awarded London Southend a maximum five stars for staff friendliness, with an impressive four stars for baggage reclaim, seating, toilets and queues at security and passport control.

In contrast, other London airports such as Heathrow and Gatwick struggled to satisfy just over half their passengers, Stansted scored a miserable 38% and London Luton was named ‘Britain’s Worst Airport’ out of 31 UK terminals surveyed. It scored just 29% – the lowest rating ever seen – with passengers marking it down for queues, overcrowding and lack of seating.

Glyn Jones, CEO, London Southend, said, “We’re delighted our guests voted us by far the best in the capital, but it shows just how badly customers are being let down by aviation policy, which has led to appalling congestion both in the air and on the ground. This failure affects London passengers in particular, and this survey reflects the frustration they’re suffering on a daily basis.

“By contrast, Which? members have recognized that London Southend offers a substantially better way to travel, with up to seven trains an hour from London, a raft of new routes and exceptional service. They’re all key factors in our success and why more and more passengers are repeatedly choosing London Southend Airport over all the others.”

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About Author

, editor-in-chief

Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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