Rajiv Gandhi International Airport (RGIA) in Hyderabad, India, has been formally handed a trophy after being ranked the number one airport in the 5-15 million passengers per annum (MPPA) category by the Airports Council International’s (ACI) Airport Service Quality (ASQ) awards.
SGK Kishore, CEO, GMR Hyderabad International Airport Ltd (GHIAL), the airport operator, received the prestigious trophy from Angela Gittens, director general, ACl and Bongani Maseko, CEO, Airports Company South Africa, during the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Port Louis, Mauritius, on October 17.
The ASQ survey statistics showed that RGIA had steadily improved its score from 4.4 in 2009 to 4.9 in 2016 (measured on a scale of one to five).
Speaking at the time, Kishore said, “It has been an absolute delight to receive the prestigious ACI ASQ Award trophy on behalf of RGIA for being adjudged as the world’s number one airport in its category.
“This is a culmination of the incessant drive and passion toward raising our bar for service and operational excellence. It is also the outcome of combined efforts of the entire RGIA community and our stakeholders including the Ministry of Civil Aviation, CISF, immigration, customs and our service partners including airlines, concessionaires, housekeeping and other support staff making it the very best airport in the world. We expect similar cooperation to carry the legacy forward.”
As the industry’s most comprehensive passenger service benchmarking tool, the ACI ASQ Survey has reliably captured passengers’ immediate appraisal from check-in through departure at the gate at more than 300 airports worldwide.