SAS upgrades smartphone capabilities

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Scandinavian Airlines (SAS) has integrated new scanning software into its smartphone ground-handling application to improve the efficiency of its workforce.

The new software from enterprise technology platform provider Scandit will replace expensive built-in scanners and upgrade critical ground workflows. The mobile app, developed by Stockholm-based Objective Solutions, brings cost savings to workflows using mobile scanning of boarding passes, passports, meal vouchers and baggage tags.

SAS has deployed the Scandit-powered app to its three Scandinavian airport hubs: Stockholm Arlanda, Oslo Gardermoen, and Copenhagen Kastrup. The Ground Handling App is part of a global, digital infrastructure initiative to streamline and improve key operations and improve the traveling experience for passengers. In the first deployment, SAS employees were equipped with 700 Galaxy A8 devices, with further roll-outs planned across SAS’s global operations.

Customer-facing SAS employees use the mobile app anywhere in the airport, for example at the boarding gate where agents are no longer tied to gate podiums. Passengers are benefiting from a faster, more personalized service and SAS has reduced costs compared to the dedicated scanners and infrastructure.

“We chose Scandit for its quality and flexibility,” said Fredrik Buxfeldt, head of digital operations IT at SAS. “In addition to barcode scanning and optical character recognition in mobile apps, Scandit also enables barcode scanning in websites, so our employees can also use mobile scanning from a browser if they don’t have the mobile app loaded.”

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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