SITA deploys self-service bag drop for Latam

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IT specialist SITA is installing its Scan&Fly self-service bag drop for Latam Airlines Group at 18 airports in five countries in the Americas.

The first eight kiosks are up and running at Brasilia International Airport and the remaining 97 units will be gradually implemented at other airports over the coming months. The technology means passengers will be able to check in their bags in under 40 seconds.

The majority of the 105 bag-drop units will be deployed in Brazil with the other units being installed in other airports in the region.

Edwin Garcia, director of airport operations, Latam Airlines Group, said, “We understand that our passengers want more automation because it gives them more control over their journeys and cuts waiting times. It also means a more efficient airport – freeing up our team members so they can dedicate their time to help passengers, rather than having to fill out repetitive processes. It is a win-win-win with reduced queues, increased terminal capacity and lower operational costs.”

SITA Scan&Fly can be installed onto existing check-in desks and conveyor belts ,offering an increase of up to 60% in terminal capacity, a 40% reduction in operational costs and an improved passenger experience.

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Tara has worked for UKi Media & Events since 2013, initially as a freelancer. She has been a journalist for over a decade and has worked for a range of publications, including Personnel Today, Management Today and The Grocer.

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