Passenger Terminal Today
  • News
    • A-C
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
    • D-L
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
    • M-R
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
    • S-Z
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    • Showcase 2024
    • September 2023
    • June 2023
    • April 2023
    • January 2023
    • Archive Issues
    • Subscribe Free
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook Twitter
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
LinkedIn Facebook
Subscribe
Passenger Terminal Today
  • News
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    1. April 2025
    2. January 2025
    3. Showcase 2025
    4. September 2024
    5. June 2024
    6. Subscribe Free
    Featured
    April 2, 2025

    April 2025 issue is now available online!

    Online Magazines By Web Team
    Recent

    April 2025 issue is now available online!

    April 2, 2025

    January 2025 issue is now available online!

    December 11, 2024

    Passenger Terminal World Showcase 2025

    November 12, 2024
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook
Subscribe
Passenger Terminal Today
Baggage

Eagle Aviation acquires baggage repatriation contracts at Heathrow Airport

Elizabeth BakerBy Elizabeth BakerNovember 8, 20222 Mins Read
Eagle Couriers

Airline baggage repatriation firm Eagle Aviation has purchased the business and assets of handling agent Groundcare Solutions (UK) – acquiring the majority of London Heathrow Airport’s airline contracts.

The acquisition secures 80 jobs – taking the firm’s headcount to beyond 200 – with plans to continue growth through new hires planned across the network in both London and Scotland.

Groundcare Solutions (UK) is a London-based handling agent that repatriates around 1,000-1,500 bags every day with 90% of baggage returned within 24 hours. According to the parent company, Eagle sees the acquisition of Groundcare Solutions as an ideal solution to build a robust service recovery for Heathrow and Gatwick airports, further boosting the company’s presence south of the border, after their acquisition of Wey Group International in 2018, based in Byfleet, Surrey.

Samuel Milne, operations manager for Eagle, said, “Groundcare Solutions shares our commitment to customer experience and service while understanding how frustrating problems with luggage can be. We work in a highly fraught environment – and these values resonate with our own, which made the acquisition a perfect fit. The move will welcome many dedicated staff members to our team, giving us the scale and resources to expand and grow as the industry recovers from the Covid-19 pandemic while providing a service our customers and partners can rely on.

“We suffered tremendous challenges over the past 18 months with staffing levels, delays in processing airport security passes and vehicle shortages. The airports ramped up so quickly that many service providers around UK Airports struggled to keep up with the demand. Our services were not to the standard that we would have wanted, and we worked very hard to make significant improvements in our infrastructure to accommodate the high volumes of work.

“Eagle has been able to adapt aspects of business quickly throughout recent challenging times. With unpredictable fuel prices and fallout from Brexit and the pandemic still playing a major part in our operations, this acquisition will give us the stability to delve into all the possibilities the current market conditions present. We’re proud to play an even bigger role in the repatriation chain across the country following the acquisition of Groundcare Solutions and feel very pleased that our airline partners trust us with this work on their behalf.”

Share. Twitter LinkedIn Facebook Email
Previous ArticleTravelex launches cricket-themed ‘digital airport’ store at Adelaide Airport
Next Article Phoenix Sky Harbor Airport introduces autonomous airport pickup service

Related Posts

Baggage

Rapiscan to provide HBS to Fiji’s Nadi International

May 2, 20251 Min Read
Webinars

WATCH NOW: Maximizing on-time performance with Zafire’s ground-handling solutions

April 29, 20252 Mins Read
Baggage

Alstef to upgrade baggage handling system at Juan Santamaria International, Costa Rica

March 14, 20253 Mins Read
Latest News

Yelp data reveals the most loved airport brands

May 19, 2025

Manchester to revamp Terminal 3 as Terminal 2 project edges toward completion

May 19, 2025

DFW Airport approves new 20 concessions

May 16, 2025

Receive breaking stories and features in your inbox each week, for free


Enter your email address:


Our Social Channels
  • Facebook
  • LinkedIn
Getting in Touch
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
© 2025 UKi Media & Events a division of UKIP Media & Events Ltd
  • Terms and Conditions
  • Privacy Policy
  • Cookie Policy
  • Notice & Takedown Policy

Type above and press Enter to search. Press Esc to cancel.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

CookieDurationDescription
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

SAVE & ACCEPT