Airline operator Emirates has earned IATA 753 compliance certification for its baggage operations at Dubai International Airport, in the United Arab Emirates (UAE).
The certification underlines the carrier’s capabilities to diligently track bags through its Dubai hub for all departing, arriving and connecting passengers.
IATA Resolution 753 requires airlines to track bags at four specific points in the baggage journey to ensure that the status of each bag is known at any time. To achieve this, Emirates developed an integrated baggage-management system (BMS) called Wasla to provide full control over its worldwide baggage operations. Wasla receives baggage scanning information from across the airline’s network and provides Emirates’ airport teams with information on the status of each bag on board.
Adel Al Redha, executive vice president and chief operations officer, said, “I am delighted that our baggage-management and tracking systems are aligned with IATA’s requirements and that we are certified for end-to-end tracking at our hub, Dubai International Airport.
“The ability to track our customers’ baggage at any stage, means we can proactively notify them at key touchpoints during their journey, and enable our frontline staff to provide even better service.
“We have already introduced applications and processes that provide our customers with information regarding their delivery of bags using automation, making best use of available technology.”
IATA Resolution 753 was developed to reduce mishandling and baggage fraud, increase customer satisfaction, and enhance the overall baggage management landscape at airports around the world. The resolution was issued in 2014 and made mandatory for all IATA airlines to be implemented by June 1, 2018.
Muhammad Al Bakri, regional vice president, Africa and the Middle East, IATA, added, “Having Emirates, one of the region’s largest operators, achieve Resolution 753 certification is a significant boost not only for the airline’s customers but also the region. We congratulate them on their achievement and for taking the industry one step closer to 100% bag tracking.”
